FAQ

Questions,
answered.

Everything you need to know before working with us—from houseware customization and samples to order quantities, production and delivery.

FAQ
Before We Begin

Useful information for B2B customers.

We’ve collected the most common questions from retailers, distributors and brand partners. If you can’t find what you need, you can View All Products directly or start an inquiry.

Yes. We support OEM and ODM projects for B2B customers. Customization options can be discussed based on the product, order quantity and project requirements.
MOQ varies depending on the product, order quantity and customization requirements. The applicable MOQ will be confirmed individually in the quotation or by email.
Samples may be available depending on the product. Sample availability, cost and shipping arrangements will be confirmed individually before dispatch.
Yes. Packaging customization can be discussed as part of an OEM / ODM project, subject to the product, order quantity and project requirements.
Production lead time depends on the product, order quantity and customization requirements. The estimated lead time will be confirmed individually by email or in the relevant quotation or order documentation.
Shipping arrangements are confirmed individually for each order. The shipping method and applicable Incoterms, such as EXW or FOB where appropriate, will be agreed based on the destination, order requirements and customer arrangements.
Select the products you are interested in and submit an Inquiry through our website. We will review your request and contact you by email to discuss quantities, specifications, pricing and other order requirements. Submitting an Inquiry does not constitute an order.
Yes. If you have a general sourcing request or are not sure which product fits your needs, you can contact us directly by email or WhatsApp.
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